Service
Now

This summer, I worked alongside the Visual Experience and Design Systems team at ServiceNow. This team focuses on creating a consistent, integrated system of reusable building blocks to help enable solutions more quickly and efficiently, not only for other designers and developers, but also end users. I was able to contribute to establishing a harmonious, inclusive, and flexible design system, as well as participate in design sprints aimed at redefining the visual experience of business enterprise products. 

Due to NDA restrictions, I am limited to the amount of information and visuals I can share here. If you would like to learn more, please feel free to reach out for a more in-depth documentation of my internship. 

Takeaways

While my summer was remote due to the pandemic, I am grateful I still had the opportunity to complete my internship virtually, as well as build great connections and gather some key takeaways:

• Importance of systemizing. A design system isn’t just a style guide or Sketch library, but more like a source of truth of many elements that come together that allow teams across ServiceNow to innovate, design and develop products. This includes design principles, visual style guides, UI component documentation, an icon gallery, accessibility guidelines, a Sketch library for designers and reusable code for engineers. I aimed to create designs that helped promote a unified experience, are adaptable to changing needs, and leverage universal design.

• Iterate and iterate. I was challenged with constantly creating many versions of my designs in order to visualize not only how it looks, but also how it would react to different use cases. You don’t know what works and what doesn’t until you try it out. 

• Context is key. Understanding who and what situation you are designing for is essential in crafting better user experiences and developing an end-to-end mindset. Especially when presenting or gathering feedback, it’s important to define the problem, state any insights, use cases, trials and errors, and the goal of the project in order to gather the feedback aimed at what you are trying to address. 

Reflections

By taking up opportunities to learn new skills, contribute to the growing design system, and have coffee chats with other designers, I strove to constantly grow and expand beyond my comfort zone. I want to thank my manager, Stephen Paras, and mentor, Ron Catacutan, for always providing support and guidance regarding both design and career questions. And of course shout out to the VX team for being so welcoming, helpful, and willing to pass on great advice.

Please contact me for more information!

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