Intuit
This summer, I had the opportunity to intern at Intuit, for the Consumer Design Group. I supported the TurboTax Live Assisted Tax Team with updating product experiences and end-to-end interaction flows to reflect Intuit’s direction in further instilling confidence and comfortability in the users. Through working on design assets for both the consumer side and the tax professional side broadened my insight and perspective on the overall product experience and business. Please contact me for more details and visuals about my internship experience!
Role
Product Design Intern
Location
San Diego, CA
Key Skills
User research, wireframing, prototyping, visual design, illustration
Date
Summer 2019
Product Redesign
One of the larger projects I supported was updating the Pocket Pro experience to ensure that it is intuitive and seamless for customers to get a tax consult from a Pro and maintain the confidence to do their taxes with TurboTax Live again in the coming year. Based on feedback and learnings from a few weeks of the pilot being live to customers, I redesigned the My Expert home page to focus on one active channel customers can use to easily connect with a tax expert, as well as setting better expectations on the benefits of the service and to filter out customers who needed assistance in other areas of the product. Additionally, I worked on designing the Scheduling and Messaging centers in the native mobile experience to address the provided use cases and pain points, as these features had only been available on stationary web.
Challenges
Because I was designing for a well-established corporation, I was challenged with using an existing design system with components and rules to ensure consistent design language and patterns. Especially because Intuit has many products, it is important to maintain consistency across BU’s. Additionally, designing for a business and not just the user, taught me to make design decisions that met business intentions and helped me gain a better understanding about the cost of development, with regards to both time and money, in creating new designs or changing existing patterns.
Visual Design
In between my product design tasks, I spearheaded the design of logos for an Intuit internal event across the US and Canada, created to enable developers to gain a more thorough understanding of Information Security through activities, talks, and personal networking. Not only did I earn a Spotlight Award for my contributions, I was also able to explore my areas of interest in visual design and communication.
Takeaways
Take initiative to seek out projects and opportunities to make the most of your internship and become involved in a broader range of work.
Actively reach out to other designers and developers to create deeper connections, meet mentors, and explore your interests.
Please contact me to learn more about the projects I worked on at Intuit!
